Get in touch with our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Reach out any time via live chat for fast answers, or send an email for account, payments and security queries. We also handle VIP and affiliate enquiries and can guide you through deposits, withdrawals and verification. Use the convenient communication channels below to contact the right department and get practical, Canada-aware help from our support team. Our team is Canada-based and responsive.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, account help) |
| General enquiries | [email protected] (billing, site questions) |
| Affiliate enquiries | [email protected] (partner programmes) |
| Phone | +1 416 732 4891 (local support line) |
| Working hours | Live chat 24/7. Email replies Mon-Fri, 09:00-18:00 ET |
Contact by email
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and include your up-to-date contact details and account ID to avoid processing delays. This helps our team address your query faster and request any additional information if needed.
Send us a message
Response Time
Our support team aims to respond quickly, and most inquiries are answered within one business day. More complex cases, such as KYC checks or detailed payment investigations, may take longer depending on the nature and required verification. If your issue needs extra time, we’ll keep you updated with progress and expected timelines so you’re never left wondering about the status of your request.
Feedback
Have thoughts about the site? We welcome your feedback, suggestions or ideas to make the experience better for Canadian players. Send a quick note about features, bugs or promotion ideas; we read every message and use feedback to refine the site, improve support and shape future updates. Your input helps us deliver a smoother, clearer user experience.