User Privacy Policy
This Privacy Policy explains how we collect, use, and protect personal information when you create an account or use services at Winnix. We take your privacy seriously and aim to be clear about what data we hold, why we hold it, and how you can manage your information. This page covers the main types of data we collect, how we use it, who we share it with, and your privacy rights in Canada.
Types of data we collect
We collect information necessary to operate an online casino account and provide payment, security, and customer support services. That information typically falls into three categories - personal data, technical data, and transactional data.
Personal data
Personal data includes your name, date of birth, address, email, phone number, government ID where required for verification, and any documents you provide for KYC checks. We use this data to verify identity, prevent fraud, and comply with our legal obligations.
Technical data
Technical data covers details collected automatically when you use our site, such as IP address, device type, browser, operating system, cookie identifiers, and site activity. This data helps us maintain site performance, prevent abuse, and improve the user experience on desktop and mobile.
Transactional data
Transactional data includes deposits, withdrawals, betting history, bonus activity, payment method details, and communication logs with our support team. We retain this information to manage your account, process payments, and handle disputes or compliance checks.
How we use your information
We use your data to open and manage accounts, process deposits and withdrawals, perform identity checks, detect and prevent fraud, provide customer support, and communicate important account-related information. We may also use aggregated and anonymized data to analyse trends and improve our services.
Data protection practices
We use industry-standard measures to protect your information, including encryption in transit, secure servers, access controls, and regular security reviews. Access to personal data is limited to authorised staff and third-party providers who need it to deliver services. No system can be guaranteed 100 percent secure, but we work to reduce risk and respond promptly to incidents.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, to remember preferences, to provide personalised content, and to support analytics and advertising where applicable. You can manage cookie settings through your browser or device. Detailed cookie controls are available in your account settings and on our cookie banner.
Information sharing and third parties
We share personal data with trusted service providers such as payment processors, identity verification services, CRM and support platforms, analytics providers, and legal or regulatory authorities when required. We require these partners to protect your data and use it only for the services they provide us.
User rights
Under applicable Canadian privacy rules you have rights to access, correct, or request deletion of your personal data, and to object to certain processing. To exercise these rights please contact [email protected]. We will respond to requests in a timely manner and may retain limited records where required by law.
Access, correction and deletion
You can review and update many account settings directly in your profile. For record corrections, data export, or deletion requests, contact [email protected]. We may need to verify your identity before making changes and may retain necessary records to meet legal obligations.
Privacy policy updates
We may update this policy from time to time. Significant changes will be posted on this page with a revised effective date. Please check back periodically to stay informed about how we handle your personal information.